Miss B’s

Handbooks

Our handbooks bring our policies together in one place, written to be read, kept and returned to. Turn the pages like a real book.

Current from 2 November 2026

A note on our portals

Further details on our policies are posted for members, and for staff employed by Miss B’s, on the respective portals: the Family Portal for members and the Team Portal for our staff. Both portals are password protected, in line with our safeguarding and best practice policies at Miss B’s Children’s Club. Should you have any questions regarding this, please contact us.

For our families

The Parents Handbook

Every policy that shapes your child’s time at Miss B’s Children’s Club, in one place. Members find the full handbook in the Family Portal.

Miss B’s Children’s Club

For our families

The Parents Handbook

Every policy that shapes your child’s time at the club, in one place

Current from 2 November 2026

Welcome

Welcome to Miss B’s

Miss B’s Children’s Club is an independent children’s club for little ones aged three, four and five years.

This handbook gathers every policy that shapes your child’s time with us, so that you can see how we keep each member safe, well and happy, and what you can expect from us at every step.

Turn the pages to meet each policy. Every page sets out our standard and what the policy covers, and opens the full policy whenever you would like the detail.

Belong. Believe. B.1

At a glance

Our club

Who we welcome
Members aged three, four and five, from their third birthday.
Classes
Monday to Sunday, 10am to 2pm.
Drop off and collection
Drop off 10:00am to 10:20am. Collection 1:45pm to 2:00pm.
Our doors
The building is secured at 10:20am to protect every member.
Joining
Register and tour, then join the wait list. When a place is offered, it is held for seven days while you pay the joining fee, which includes your Early Learning Plan and home visit.
Spaces
30 spaces each day, bookable first come first served by every member. Up to 100 members.
Booking
Opens every Sunday at 4pm Pacific time in the Family Portal.
Our nut free club
Every food we serve and every lunch brought to the club is nut free.
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Contents

What is inside

Five parts, from joining the club to how we protect your family’s privacy. Choose a part to turn straight to it.

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Part 1 of 5

Joining and booking

How your family joins, books classes and pays.

In this part

4

Joining and booking

Registration and Admissions

How your family joins: register and tour with the Club Manager, join the wait list, pay the joining fee within seven days of an offer, have your home visit and receive your Early Learning Plan, then book classes.

Our standard

We reply to every registration within seven days. No member attends a first class until their file is complete and their home visit has taken place and their Early Learning Plan is shared in the Family Portal, at least 48 hours before.

What it covers

Purpose and scope · Who is responsible · Joining in three steps · Step one: register and tour · A club of up to 100 members and the wait list · Step two: joining the club · Your Early Learning Plan: Home Visit and B Scope · What we collect before a first class · Fair admission, ages and funding · Accepting, declining, pausing, ending · Records and what we tell you

Read the full policy5

Joining and booking

Fees, Payments and Refunds

Clear prices, pay as you go, no long term commitment: a joining fee that includes your Early Learning Plan and home visit, then as many Day Passes as you like, or a One Week Pass. All fees are non refundable, other than a charging error, which we correct within five working days.

Our standard

Every price is published in full before you pay. We give at least 60 days written notice of any change.

What it covers

Purpose and scope · Who is responsible · Our fees · The joining fee, Early Learning Plan and home visits · Pay as you go · If a payment fails · Late collection · No refunds · Funded memberships · Price changes

Read the full policy6

Joining and booking

Attendance, Booking and Cancellation

How booking works: it opens every Sunday at 4pm Pacific time for every member at the same moment, first come first served.

Our standard

Booking opens every Sunday at 4pm Pacific time for every member at the same moment. Nobody has early access, including the Owner and our team.

What it covers

Purpose and scope · Who is responsible · Our passes · How booking works · Closures and national holidays · If a member is absent · Arriving late · Cancelling a booking · When a day is full · Records and what we tell you

Read the full policy7

Your child at the club

Key Person and Settling In

How every member gets a Clubhouse Teacher as their key person, an Early Learning Plan that begins with a home visit before the first class, and a settling in plan that moves at their pace.

Our standard

Every member has an Early Learning Plan, which begins with a home visit from their Clubhouse Teacher and one of our Clubhouse Managers and brings together their B Scope, their learning plan and their settling in plan. It is shared with the family in the Family Portal at least 48 hours before their first class. Every family then hears about their child’s day in the Family Portal, live within two hours of the session ending.

What it covers

Purpose and scope · Your Early Learning Plan · Who is responsible · Your child’s key person · Which clubhouse · Home Visit · Your settling in plan · Attending as often as suits your family · How we support separation · Keeping in touch

Read the full policy9

Your child at the club

Arrival, Collection and Non Collection

How drop off and collection work, who may collect your member, and what we do if no one comes.

Our standard

A member goes home only with a parent, a legal guardian or an adult named in advance in the Family Portal, who shows photo identification at every collection.

What it covers

Purpose and scope · Who is responsible · Drop off, 10:00am to 10:20am · Collection, 1:45pm to 2:00pm · Who may collect · Late collection · If a member is not collected · Custody orders and family arrangements

Read the full policy10

Your child at the club

Curriculum and Learning

The Miss B curriculum: eight areas of learning, taught through play, friendships and nature around each child’s interests.

Our standard

Every member has an Early Learning Plan, which begins with a home visit and is shared in the Family Portal at least 48 hours before their first class, and the week’s themes are in the Family Portal before booking opens each Sunday at 4pm Pacific time.

What it covers

Purpose and scope · Who is responsible · The eight areas of learning · Themed learning days · The rhythm of the day · Play, friendships and nature · Preparing for what comes next · Planning and observation · The role of our teachers

Read the full policy11

Your child at the club

Assessment and Reporting to Parents

How we observe and record your child’s learning, how often you hear from us, and how we help early when more support is needed.

Our standard

You receive a note in the Family Portal after every class, live within two hours of the session ending, and a written update in the eight areas of learning every eight weeks. The club holds a Members Event every season, and you can ask for more at any time.

What it covers

Purpose and scope · Who is responsible · How we observe · The Early Learning Plan and home visit · How and when you hear from us · Members Events · Progress in the eight areas of learning · Records and privacy · Noticing additional needs early

Read the full policy12

Your child at the club

B Scopes

How we use B Scopes to inspire, explore and support each child, and how we protect your family’s information.

Our standard

We ask for your written consent before we use any birth detail, we delete it within 30 days of your request, and opting out never changes your child’s membership, teachers or learning.

What it covers

Purpose and scope · Who is responsible · How we use the zodiac · How teachers use a B Scope · The B Map and the learning plan · Observation comes first · Your information and your choices · How we speak about Little B’s and signs · Intellectual property

Read the full policy13

Your child at the club

Miss B’s Manners

How we teach manners every day through example and play, and the family code we ask every family to follow.

Our standard

Every member is greeted by name at drop off. Every club hosted event has place cards, handwritten thank you notes, a take home gift and a Polaroid or memory wall for each guest.

What it covers

Purpose and scope · Who is responsible · How we teach manners every day · The ways of Miss B’s · Our family code · Respecting every culture · The Miss B’s Manners Class · When the family code needs a reminder

Read the full policy14

Your child at the club

Behaviour and Positive Guidance

How we guide behaviour through teaching, modelling and calm support, and never through punishment, shame or isolation.

Our standard

Both families hear from us the same day about any bite, hit or injury, and the Club Manager reviews every behaviour record within one working day.

What it covers

Purpose and scope · Who is responsible · How we teach behaviour · What no adult does · Biting, hitting and distress · Records and what we tell you · Working with families · When we ask for more support

Read the full policy15

Health and safety

Safeguarding and Child Protection

How we keep every member safe: what we do the moment we are worried, why our doors close at 10:20am, how we secure the club against threats, and the standards every adult on the team keeps.

Our standard

Every adult reports at once, no adult is ever alone and unobserved with a member, the doors are secured at 10:20am, and nobody carries a phone, smokes or works impaired while members are in our care.

What it covers

Purpose and scope · Who is responsible · Signs that a member may need protection · If a member tells you something · Making a report · If the concern is about an adult · Safer working practices · Why our doors close at 10:20am · Securing the club against threats · If there is a threat to the club · Safe team conduct: phones, smoking, drugs and alcohol · Records, confidentiality and training · What we tell families and members

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Health and safety

Earthquake Preparedness and Response

How we prepare for an earthquake, what every adult and every member does when the ground shakes, and how we care for members and reunite them with their families afterwards.

Our standard

When the ground shakes, every adult and every member drops, covers and holds on at once. Nobody runs or leaves until the shaking has stopped and the Person in Charge has checked the building.

What it covers

Purpose and scope · Who is responsible · Making the club safe before an earthquake · Emergency supplies · Teaching Drop, Cover and Hold On · When the ground shakes · When the shaking stops · Caring for members, and families · Returning to the building, and what we report · Practising, training and records

Read the full policy18

Health and safety

Illness and Infection Control

When to keep your member at home, what we do if they become unwell, and how we keep the club healthy.

Our standard

A parent is called within 15 minutes of a member showing signs of illness, and families are told the same day of any contagious illness in the club.

What it covers

Purpose and scope · Who is responsible · When to keep your member at home · If your member becomes unwell at the club · Hand washing and healthy habits · Cleaning and a healthy building · Contagious illness in the club · Immunisation records and our role

Read the full policy19

Health and safety

Medication

How we give medicine safely, only with your written authorisation, with every dose checked and recorded.

Our standard

No medicine is given without written authorisation from a parent or legal guardian, and every dose is read, given and recorded by two trained adults.

What it covers

Purpose and scope · Who is responsible · What we need before the first dose · How every dose is given · Storing medicine safely · Auto injectors and inhalers · Our trained team · If something goes wrong · Records, privacy and changes

Read the full policy20

Health and safety

Allergies and Our Nut Free Environment

How we keep the club nut free, plan for every member with an allergy, and respond if a reaction happens.

Our standard

The club is nut free every open day, and no member with an allergy attends until their written action plan, medicine and trained team are in place.

What it covers

Purpose and scope · Who is responsible · What nut free means · Action plans before the first class · Lunch boxes, snacks and ingredients · If a reaction happens · Telling families and hosted events · Never singling out a member

Read the full policy21

Health and safety

Food, Snacks and Lunch Routine

What we serve at snack time, what to pack for lunch, and how we keep mealtimes safe.

Our standard

Every snack is made from real ingredients, organic where possible, and the ingredient list for every item is available to any family who asks, the same day.

What it covers

Purpose and scope · Who is responsible · Our daily food routine · What we provide · What to pack for lunch · Food safety and hygiene · Choking safety for ages three to five · Learning through food · Special diets, culture and mealtimes

Read the full policy22

Health and safety

Outdoor Play, Sun Safety, Heat and Air Quality

How we get members outdoors every day, protect them from sun, heat and smoke, and decide when to come inside.

Our standard

Members play outdoors for at least one hour every open day when it is safe, and the Club Manager checks the UV index, the heat index and the air quality before drop off and again at noon.

What it covers

Purpose and scope · Who is responsible · Outdoor play every day · Sun protection · Water and heat · Wildfire smoke and air quality · Clothing and what to bring · Supervision and nature based learning

Read the full policy23

Belonging and working together

Equity, Diversity and Inclusion

How every family and member belongs at the club, how we treat people fairly, and how we respond and learn when something is unfair.

Our standard

Every report or concern about fair treatment gets a reply within two working days, and the Owner is told of every report of discrimination within one working day.

What it covers

Purpose and scope · Who is responsible · Belonging for every family · Fairness in admissions · Fairness in staffing · Learning materials and celebrations · How we respond to discrimination · How we act on feedback

Read the full policy25

Belonging and working together

Non Discrimination, Access and Reasonable Accommodation

Equal treatment and equal access for every family and every adult on the team, including wheelchair users, people with mobility needs and people who are pregnant.

Our standard

Nobody is treated less fairly, and nobody is denied access to the club or to work, because of a disability, a mobility need, pregnancy or any other protected characteristic. We answer every request for an adjustment in writing within five working days.

What it covers

Purpose and scope · Who is responsible · What this policy protects · Access for wheelchair users and people with mobility needs · Pregnancy, childbirth and breastfeeding · Asking for a reasonable accommodation · Fair recruitment and employment · Respect and harassment · Raising a concern, and no retaliation · Records and monitoring

Read the full policy26

Belonging and working together

Inclusion and Additional Needs

How we welcome members with additional needs, adapt the club, work with families and specialists, and decide fairly.

Our standard

The Club Manager meets every family who tells us about an additional need within five working days, and no decision to decline or end a membership for safety reasons is made without the Owner reviewing it and giving written reasons.

What it covers

Purpose and scope · Who is responsible · Our welcome · Reasonable modifications · Identification and support · Working with families and specialists · Accessibility and medical needs · When we cannot safely keep a member in class

Read the full policy27

Belonging and working together

Parents as Partners and Communication

How families and the club share news, talk openly and have a voice in how the club grows.

Our standard

Every family hears about their child’s day in the Family Portal, updated by the team at the end of each day and live within two hours of the session ending, and every message is answered within one working day.

What it covers

Purpose and scope · Who is responsible · The Family Portal is our main channel · Reaching the Club Manager · Sharing your child’s day and week · Respect and kind speech · Closures and emergencies · Feedback, surveys and parent voice

Read the full policy28

Belonging and working together

Complaints and Concerns

How to raise a concern and when you will hear from us. Safeguarding concerns are handled separately and at once.

Our standard

We acknowledge every concern within two working days and answer it in writing within ten working days.

What it covers

Purpose and scope · Who is responsible · Safeguarding concerns come first · How to raise a concern · Our three stages · What happens when you raise a concern · Records · No detriment to your family · Contacting Community Care Licensing

Read the full policy29

Part 5 of 5

Images and information

How we protect your family’s privacy and your child’s image.

In this part

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Images and information

Online Safety, Photography and Social Media

Our rules for photographs, phones, social media, apps and AI, so that every member’s image and privacy are protected.

Our standard

We photograph members only on club devices, and we share an image only with the written consent of the member’s family.

What it covers

Purpose and scope · Who is responsible · Our own photographs · Your consent · Photographs and recordings by families and guests · Phones and devices · How images are stored and deleted · Polaroids and the memory wall · Online safety, AI and apps

Read the full policy31

Images and information

Privacy and Data Protection

What we collect about your family, why, who sees it, how long we keep it and how to use your rights.

Our standard

We never sell family information. We keep it only as long as this policy says, and we answer every privacy request within 30 days.

What it covers

Purpose and scope · Who is responsible · What we collect and why · Our reasons, in plain words · Who sees it · How long we keep it · Keeping it safe · Your rights · Children’s information · If something goes wrong, and contact

Read the full policy32

Notes

Your notes

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Keep exploring

More for our members

Further details on our policies are posted for members on the Family Portal, which is password protected in line with our safeguarding and best practice policies at Miss B’s Children’s Club.

Our policies are also on our Policies page. Should you have any questions regarding this, please contact us.

Contact us34

Belong. Believe. B.

Welcome to the club

Miss B’s Children’s Club

Est. 2025

For our staff team

The Staff Handbook

The policies every team member employed by Miss B’s Children’s Club reads, signs and follows. Additional information for team members is on the Team Portal.

Miss B’s Children’s Club

For our staff team

The Staff Handbook

The policies every team member reads, signs and follows

Current from 2 November 2026

Welcome

For every member of our team

The policies every team member employed by Miss B’s Children’s Club reads, signs and follows.

Turn the pages to meet each policy. Every page sets out our standard and what the policy covers.

Additional information for team members, and the complete policies with every procedure, are on the Team Portal.

Belong. Believe. B.1

Contents

What is inside

Three parts, from how we recruit and train our team to how we keep every member safe in an emergency. Choose a part to turn straight to it.

2

Our team

Staff Code of Conduct

The standards of behaviour we hold ourselves to, so every member and family can trust every adult at the club.

Our standard

Every adult signs this code before their first class and again every year, and every concern about conduct is acted on the same day.

What it covers

Purpose and scope · Who is responsible · How we are with members · Never alone and unobserved · Phones, photographs and social media · Families, gifts and conflicts of interest · Professional standards · Uniform, dress code and being ready for work · Speaking up and what follows

The full policy is kept for our team on the Team Portal.

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Our team

Safer Recruitment and Vetting

How we find, check and welcome the adults who work with our members, so only the right people join the team.

Our standard

No adult works with members until every check is complete and two references are verified.

What it covers

Purpose and scope · Who is responsible · Advertising and applying · Selecting the right person · Conditional offer and checks · If a check raises a question · Welcome, induction and probation · Records and other adults

The full policy is kept for our team on the Team Portal.

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Our team

Staff Training and Induction

How every adult is welcomed, trained and supported before their first class, and how they keep learning at the club.

Our standard

No adult works with members until induction is complete, and every adult practises safeguarding and emergency skills every six months.

What it covers

Purpose and scope · Who is responsible · Before the first class · Training every adult completes · Learning the Miss B way · Keeping on learning · Leaders and the Person in Charge · Records

The full policy is kept for our team on the Team Portal.

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Our team

Staff Attendance, Absence and Return to Work

What every adult on the team does when they cannot attend: report by 7am, cover is arranged, and a meeting makes the return to work safe.

Our standard

An adult who cannot attend a day of work reports it to the Club Manager by telephone by 7am that day. Nobody returns to work with members until a return to work meeting has taken place.

What it covers

Purpose and scope · Who is responsible · The rule on reporting an absence · Arranging cover · Planned absence · Illness and fitness to work with members · Absence without a report · The return to work meeting · Patterns and support · Records and privacy

The full policy is kept for our team on the Team Portal.

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Our team

Non Discrimination, Access and Reasonable Accommodation

Equal treatment and equal access for every family and every adult on the team, including wheelchair users, people with mobility needs and people who are pregnant.

Our standard

Nobody is treated less fairly, and nobody is denied access to the club or to work, because of a disability, a mobility need, pregnancy or any other protected characteristic. We answer every request for an adjustment in writing within five working days.

What it covers

Purpose and scope · Who is responsible · What this policy protects · Access for wheelchair users and people with mobility needs · Pregnancy, childbirth and breastfeeding · Asking for a reasonable accommodation · Fair recruitment and employment · Respect and harassment · Raising a concern, and no retaliation · Records and monitoring

Read the full policy8

Our team

Whistleblowing and Staff Concerns

How any adult on the team can raise a concern safely, be heard quickly, and never be penalised for speaking up.

Our standard

Every concern is acknowledged within one working day and answered in writing within ten working days.

What it covers

Purpose and scope · Who is responsible · What to raise · How to raise a concern · What happens next · Protection from reprisal · Going outside the club · Staff concerns that are not whistleblowing · Records and review

The full policy is kept for our team on the Team Portal.

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Part 2 of 3

Keeping members safe

Safeguarding, supervision, security and personal care.

In this part

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Keeping members safe

Safeguarding and Child Protection

How we keep every member safe: what we do the moment we are worried, why our doors close at 10:20am, how we secure the club against threats, and the standards every adult on the team keeps.

Our standard

Every adult reports at once, no adult is ever alone and unobserved with a member, the doors are secured at 10:20am, and nobody carries a phone, smokes or works impaired while members are in our care.

What it covers

Purpose and scope · Who is responsible · Signs that a member may need protection · If a member tells you something · Making a report · If the concern is about an adult · Safer working practices · Why our doors close at 10:20am · Securing the club against threats · If there is a threat to the club · Safe team conduct: phones, smoking, drugs and alcohol · Records, confidentiality and training · What we tell families and members

The full policy is kept for our team on the Team Portal.

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Keeping members safe

Supervision, Ratios and Lost Child

How we keep enough qualified adults in every clubhouse, every member in sight, and what we do if one is missing.

Our standard

One teacher to every five members, never fewer than two adults in a clubhouse, and a headcount at every change of place.

What it covers

Purpose and scope · Who is responsible · Our ratios · Keeping every member in sight · Counting and registers · If a member cannot be found · Outings and special events · Records and review

The full policy is kept for our team on the Team Portal.

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Keeping members safe

Visitors and Premises Security

How we secure the building, control who comes in, and make sure a member goes home only with the right adult.

Our standard

Every visitor is signed in, shows photo identification, wears a badge and is with an adult from the club for the whole visit. The building is secured at 10:20am.

What it covers

Purpose and scope · Who is responsible · Securing the building · Welcoming visitors · Who may visit · Collection and the right adult · If someone should not be here · Records and review

The full policy is kept for our team on the Team Portal.

13

Keeping members safe

Intimate Care and Toileting

How we help members with the toilet and with accidents, with dignity and with open doors that protect everyone.

Our standard

No adult is ever alone and unobserved with a member during toileting or changing, and families are told the same day of any accident.

What it covers

Purpose and scope · Who is responsible · Our principles · Toilet routine · Helping after an accident · Open door practice and two adults aware · Members who need more help · Telling families and keeping records

The full policy is kept for our team on the Team Portal.

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Safety and emergencies

Health and Safety and Risk Assessment

How we check the club every day, assess every risk, and keep each member safe in the building and outdoors.

Our standard

Two adults check every space, the kitchen and the outdoor area before the first member arrives and after the last member leaves, and every hazard is made safe or reported the same day.

What it covers

Purpose and scope · Who is responsible · Checking the premises · Opening and closing checks · The risk assessment cycle · Hazards for members aged three to five · Hot water, windows and the outdoor area · Kitchen, toast and cleaning · Security, records and learning

The full policy is kept for our team on the Team Portal.

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Safety and emergencies

First Aid, Accidents and Incident Reporting

How we care for a member who is hurt, tell families the same day, and report every serious incident properly.

Our standard

Every adult holds current pediatric first aid and CPR certification, and every family is told of an injury the same day, by telephone within 10 minutes if it is serious or to the head.

What it covers

Purpose and scope · Who is responsible · Trained adults and first aid kits · When a member is hurt · Calling 911 and Poison Control · Head injuries · Telling families and the accident record · Reporting incidents · Learning from every incident

The full policy is kept for our team on the Team Portal.

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Safety and emergencies

Fire Safety and Emergency Evacuation

How we prevent fire, practise getting out, and keep every member safe and accounted for in any emergency.

Our standard

Everyone in the building, adults and members alike, reaches the assembly point within three minutes, and we practise until we do it calmly every time.

What it covers

Purpose and scope · Who is responsible · Preventing fire · Detecting and fighting fire · If the alarm sounds or a fire is found · Other emergencies · Practising, training and records · Members who need extra help · Reunifying with families · Telling people and reporting

The full policy is kept for our team on the Team Portal.

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Safety and emergencies

Earthquake Preparedness and Response

How we prepare for an earthquake, what every adult and every member does when the ground shakes, and how we care for members and reunite them with their families afterwards.

Our standard

When the ground shakes, every adult and every member drops, covers and holds on at once. Nobody runs or leaves until the shaking has stopped and the Person in Charge has checked the building.

What it covers

Purpose and scope · Who is responsible · Making the club safe before an earthquake · Emergency supplies · Teaching Drop, Cover and Hold On · When the ground shakes · When the shaking stops · Caring for members, and families · Returning to the building, and what we report · Practising, training and records

Read the full policy19

The Team Portal

Where the full handbook lives

Further details on our policies are posted for staff employed by Miss B’s on the Team Portal, which is password protected in line with our safeguarding and best practice policies at Miss B’s Children’s Club.

Every handbook shows the date it took effect and the date it will next be reviewed, and may be updated from time to time.

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Questions

We are here to help

Should you have any questions regarding this, please contact us.

Contact us

Our policies

Our family policies are on our Policies page.

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Notes

Your notes

22

Belong. Believe. B.

Welcome to the team

Miss B’s Children’s Club

Est. 2025

Every handbook shows the date it took effect and the date it will next be reviewed, and may be updated from time to time. The policies themselves are on our Policies page.

Contact us