How your family joins: register and tour with the Club Manager, join the wait list, pay the joining fee within seven days of an offer, have your home visit and receive your Early Learning Plan, then book classes.

Our standard

We reply to every registration within seven days. No member attends a first class until their file is complete and their home visit has taken place and their Early Learning Plan is shared in the Family Portal, at least 48 hours before.

What it covers

Purpose and scope · Who is responsible · Joining in three steps · Step one: register and tour · A club of up to 100 members and the wait list · Step two: joining the club · Your Early Learning Plan: Home Visit and B Scope · What we collect before a first class · Fair admission, ages and funding · Accepting, declining, pausing, ending · Records and what we tell you

Clear prices, pay as you go, no long term commitment: a joining fee that includes your Early Learning Plan and home visit, then as many Day Passes as you like, or a One Week Pass. All fees are non refundable, other than a charging error, which we correct within five working days.

Our standard

Every price is published in full before you pay. We give at least 60 days written notice of any change.

What it covers

Purpose and scope · Who is responsible · Our fees · The joining fee, Early Learning Plan and home visits · Pay as you go · If a payment fails · Late collection · No refunds · Funded memberships · Price changes

How booking works: it opens every Sunday at 4pm Pacific time for every member at the same moment, first come first served.

Our standard

Booking opens every Sunday at 4pm Pacific time for every member at the same moment. Nobody has early access, including the Owner and our team.

What it covers

Purpose and scope · Who is responsible · Our passes · How booking works · Closures and national holidays · If a member is absent · Arriving late · Cancelling a booking · When a day is full · Records and what we tell you

How every member gets a Clubhouse Teacher as their key person, an Early Learning Plan that begins with a home visit before the first class, and a settling in plan that moves at their pace.

Our standard

Every member has an Early Learning Plan, which begins with a home visit from their Clubhouse Teacher and one of our Clubhouse Managers and brings together their B Scope, their learning plan and their settling in plan. It is shared with the family in the Family Portal at least 48 hours before their first class. Every family then hears about their child’s day in the Family Portal, live within two hours of the session ending.

What it covers

Purpose and scope · Your Early Learning Plan · Who is responsible · Your child’s key person · Which clubhouse · Home Visit · Your settling in plan · Attending as often as suits your family · How we support separation · Keeping in touch

How drop off and collection work, who may collect your member, and what we do if no one comes.

Our standard

A member goes home only with a parent, a legal guardian or an adult named in advance in the Family Portal, who shows photo identification at every collection.

What it covers

Purpose and scope · Who is responsible · Drop off, 10:00am to 10:20am · Collection, 1:45pm to 2:00pm · Who may collect · Late collection · If a member is not collected · Custody orders and family arrangements

The Miss B curriculum: eight areas of learning, taught through play, friendships and nature around each child’s interests.

Our standard

Every member has an Early Learning Plan, which begins with a home visit and is shared in the Family Portal at least 48 hours before their first class, and the week’s themes are in the Family Portal before booking opens each Sunday at 4pm Pacific time.

What it covers

Purpose and scope · Who is responsible · The eight areas of learning · Themed learning days · The rhythm of the day · Play, friendships and nature · Preparing for what comes next · Planning and observation · The role of our teachers

How we observe and record your child’s learning, how often you hear from us, and how we help early when more support is needed.

Our standard

You receive a note in the Family Portal after every class, live within two hours of the session ending, and a written update in the eight areas of learning every eight weeks. The club holds a Members Event every season, and you can ask for more at any time.

What it covers

Purpose and scope · Who is responsible · How we observe · The Early Learning Plan and home visit · How and when you hear from us · Members Events · Progress in the eight areas of learning · Records and privacy · Noticing additional needs early

How we use B Scopes to inspire, explore and support each child, and how we protect your family’s information.

Our standard

We ask for your written consent before we use any birth detail, we delete it within 30 days of your request, and opting out never changes your child’s membership, teachers or learning.

What it covers

Purpose and scope · Who is responsible · How we use the zodiac · How teachers use a B Scope · The B Map and the learning plan · Observation comes first · Your information and your choices · How we speak about Little B’s and signs · Intellectual property

How we teach manners every day through example and play, and the family code we ask every family to follow.

Our standard

Every member is greeted by name at drop off. Every club hosted event has place cards, handwritten thank you notes, a take home gift and a Polaroid or memory wall for each guest.

What it covers

Purpose and scope · Who is responsible · How we teach manners every day · The ways of Miss B’s · Our family code · Respecting every culture · The Miss B’s Manners Class · When the family code needs a reminder

How we guide behaviour through teaching, modelling and calm support, and never through punishment, shame or isolation.

Our standard

Both families hear from us the same day about any bite, hit or injury, and the Club Manager reviews every behaviour record within one working day.

What it covers

Purpose and scope · Who is responsible · How we teach behaviour · What no adult does · Biting, hitting and distress · Records and what we tell you · Working with families · When we ask for more support

How we keep every member safe: what we do the moment we are worried, why our doors close at 10:20am, how we secure the club against threats, and the standards every adult on the team keeps.

Our standard

Every adult reports at once, no adult is ever alone and unobserved with a member, the doors are secured at 10:20am, and nobody carries a phone, smokes or works impaired while members are in our care.

What it covers

Purpose and scope · Who is responsible · Signs that a member may need protection · If a member tells you something · Making a report · If the concern is about an adult · Safer working practices · Why our doors close at 10:20am · Securing the club against threats · If there is a threat to the club · Safe team conduct: phones, smoking, drugs and alcohol · Records, confidentiality and training · What we tell families and members

How we prepare for an earthquake, what every adult and every member does when the ground shakes, and how we care for members and reunite them with their families afterwards.

Our standard

When the ground shakes, every adult and every member drops, covers and holds on at once. Nobody runs or leaves until the shaking has stopped and the Person in Charge has checked the building.

What it covers

Purpose and scope · Who is responsible · Making the club safe before an earthquake · Emergency supplies · Teaching Drop, Cover and Hold On · When the ground shakes · When the shaking stops · Caring for members, and families · Returning to the building, and what we report · Practising, training and records

When to keep your member at home, what we do if they become unwell, and how we keep the club healthy.

Our standard

A parent is called within 15 minutes of a member showing signs of illness, and families are told the same day of any contagious illness in the club.

What it covers

Purpose and scope · Who is responsible · When to keep your member at home · If your member becomes unwell at the club · Hand washing and healthy habits · Cleaning and a healthy building · Contagious illness in the club · Immunisation records and our role

How we give medicine safely, only with your written authorisation, with every dose checked and recorded.

Our standard

No medicine is given without written authorisation from a parent or legal guardian, and every dose is read, given and recorded by two trained adults.

What it covers

Purpose and scope · Who is responsible · What we need before the first dose · How every dose is given · Storing medicine safely · Auto injectors and inhalers · Our trained team · If something goes wrong · Records, privacy and changes

How we keep the club nut free, plan for every member with an allergy, and respond if a reaction happens.

Our standard

The club is nut free every open day, and no member with an allergy attends until their written action plan, medicine and trained team are in place.

What it covers

Purpose and scope · Who is responsible · What nut free means · Action plans before the first class · Lunch boxes, snacks and ingredients · If a reaction happens · Telling families and hosted events · Never singling out a member

What we serve at snack time, what to pack for lunch, and how we keep mealtimes safe.

Our standard

Every snack is made from real ingredients, organic where possible, and the ingredient list for every item is available to any family who asks, the same day.

What it covers

Purpose and scope · Who is responsible · Our daily food routine · What we provide · What to pack for lunch · Food safety and hygiene · Choking safety for ages three to five · Learning through food · Special diets, culture and mealtimes

How we get members outdoors every day, protect them from sun, heat and smoke, and decide when to come inside.

Our standard

Members play outdoors for at least one hour every open day when it is safe, and the Club Manager checks the UV index, the heat index and the air quality before drop off and again at noon.

What it covers

Purpose and scope · Who is responsible · Outdoor play every day · Sun protection · Water and heat · Wildfire smoke and air quality · Clothing and what to bring · Supervision and nature based learning

How every family and member belongs at the club, how we treat people fairly, and how we respond and learn when something is unfair.

Our standard

Every report or concern about fair treatment gets a reply within two working days, and the Owner is told of every report of discrimination within one working day.

What it covers

Purpose and scope · Who is responsible · Belonging for every family · Fairness in admissions · Fairness in staffing · Learning materials and celebrations · How we respond to discrimination · How we act on feedback

Equal treatment and equal access for every family and every adult on the team, including wheelchair users, people with mobility needs and people who are pregnant.

Our standard

Nobody is treated less fairly, and nobody is denied access to the club or to work, because of a disability, a mobility need, pregnancy or any other protected characteristic. We answer every request for an adjustment in writing within five working days.

What it covers

Purpose and scope · Who is responsible · What this policy protects · Access for wheelchair users and people with mobility needs · Pregnancy, childbirth and breastfeeding · Asking for a reasonable accommodation · Fair recruitment and employment · Respect and harassment · Raising a concern, and no retaliation · Records and monitoring

How we welcome members with additional needs, adapt the club, work with families and specialists, and decide fairly.

Our standard

The Club Manager meets every family who tells us about an additional need within five working days, and no decision to decline or end a membership for safety reasons is made without the Owner reviewing it and giving written reasons.

What it covers

Purpose and scope · Who is responsible · Our welcome · Reasonable modifications · Identification and support · Working with families and specialists · Accessibility and medical needs · When we cannot safely keep a member in class

How families and the club share news, talk openly and have a voice in how the club grows.

Our standard

Every family hears about their child’s day in the Family Portal, updated by the team at the end of each day and live within two hours of the session ending, and every message is answered within one working day.

What it covers

Purpose and scope · Who is responsible · The Family Portal is our main channel · Reaching the Club Manager · Sharing your child’s day and week · Respect and kind speech · Closures and emergencies · Feedback, surveys and parent voice

How to raise a concern and when you will hear from us. Safeguarding concerns are handled separately and at once.

Our standard

We acknowledge every concern within two working days and answer it in writing within ten working days.

What it covers

Purpose and scope · Who is responsible · Safeguarding concerns come first · How to raise a concern · Our three stages · What happens when you raise a concern · Records · No detriment to your family · Contacting Community Care Licensing

Our rules for photographs, phones, social media, apps and AI, so that every member’s image and privacy are protected.

Our standard

We photograph members only on club devices, and we share an image only with the written consent of the member’s family.

What it covers

Purpose and scope · Who is responsible · Our own photographs · Your consent · Photographs and recordings by families and guests · Phones and devices · How images are stored and deleted · Polaroids and the memory wall · Online safety, AI and apps

What we collect about your family, why, who sees it, how long we keep it and how to use your rights.

Our standard

We never sell family information. We keep it only as long as this policy says, and we answer every privacy request within 30 days.

What it covers

Purpose and scope · Who is responsible · What we collect and why · Our reasons, in plain words · Who sees it · How long we keep it · Keeping it safe · Your rights · Children’s information · If something goes wrong, and contact